• Role Overview:
  As an AI Architect at appSavvy Group, you’ll lead the design and implementation of AI-powered solutions within Salesforce. You’ll work closely with clients to understand their needs, provide technical guidance, and deliver innovative, high-impact solutions.

• Day-to-Day Responsibilities:

  • Design and deploy AI-driven workflows and predictive analytics within the Salesforce ecosystem.

  • Engage directly with customers to understand requirements and provide tailored solutions.

  • Conduct demonstrations of AI features and capabilities to internal and external stakeholders.

  • Collaborate with cross-functional teams in a fast-paced, high-volume environment.

  • Offer post-deployment support and enhancements to ensure client satisfaction.

• Qualifications:

  • Salesforce AI Specialist Certification required.

  • 10+ years of Salesforce implementation experience.

  • Bonus for FSL (Field Service Lightning) and FSC (Financial Services Cloud) expertise.

• Compensation:

  • Salary: $220,000 - $250,000.

  • Performance bonuses for specialized skills.

• Role Overview:
  As a Salesforce Technical Architect, you’ll design and oversee the implementation of scalable solutions. You’ll serve as a key advisor for stakeholders, bridging technical expertise with business goals.

• Day-to-Day Responsibilities:

  • Lead AppExchange designs. Integrations and custom Salesforce solutions.

  • Collaborate with peers, customers and stakeholders, facilitating clear communication and effective whiteboarding sessions.

  • Provide hands-on technical leadership and mentorship to development teams.

  • Manage multiple projects in a high-volume environment while delivering exceptional results.

  • Conduct product demonstrations and articulate technical concepts to non-technical audiences.

• Qualifications:

  • Full cycle AppExchange development and delivery experience required.

  • Strong communication and stakeholder management skills.

  • Bonus for Lab Sciences or Medical Device industry experience.

• Compensation:

  • Salary: $220,000 - $250,000.

  • Performance bonuses for specialized skills.

• Role Overview:
  As a Senior Salesforce Administrator, you’ll manage and optimize Salesforce environments for global enterprise clients. You’ll ensure seamless functionality and deliver exceptional support to users.

• Day-to-Day Responsibilities:

  • Provide expert-level administrative support in a fast-paced, high-volume environment, across multiple customer environments.

  • Manage remote support client tickets in a global enterprise setting.

  • Work closely with customers to resolve issues, provide training, and ensure user satisfaction.

  • Collaborate with technical teams to implement system enhancements and new features.

  • Generate reports and dashboards to support business decisions.

• Qualifications:

  • Extensive experience in enterprise and global Salesforce environments.

  • Proven track record of supporting 1,000+ users.

• Compensation:

  • Salary: $120,000 - $150,000.

  • Performance bonuses for specialized skills.

• Collaborate with teams to design AppExchange-ready solutions.

  • Provide customer support, conduct demonstrations, and explain technical solutions clearly.

  • Thrive in a fast-paced environment with multiple ongoing projects.

• Qualifications:

  • Pays extraordinary attention to details

  • Must have. customer facing soft skills; can present and demonstrate concepts to clients clearly, articulately.

  • Strong expertise in Lightning Web Components (LWC).

  • AppExchange experience required.

• Compensation:

  • Salary: $140,000 - $150,000.

  • Performance bonuses for specialized skills.

For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.

This role will be driving the Success Strategy including Product Consumption and Value delivery to 1 or more Business Units at a large Enterprise Technology Customer.

These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience.

Your Impact

• Uses multi-cloud expertise to effectively orchestrate Signature experience across the most strategic, sophisticated customers

• Develops relationships with Influential Customer Executives to drive a Business Unit level Product Consumption model over a multi-year contract term

• Articulates the value being derived from the Customer’s usage of our Products and can summarize this information to a Customer Executive level

• May act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers (including Global Customers with CSMs in multiple geos)

• Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature

• Single point of customer accountability building and maintaining strong, trusted relationships

• Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts

Minimum Requirements

• Experienced professional with 9+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture

• Knowledge of Salesforce product and platform features, capabilities, and standard methodologies and a good understanding of enterprise architecture principles

• Strong consultative skills, deep curiosity, and proven results working as a Trusted Advisor to drive business value for customers

• Executive-level interpersonal skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influence at an executive level

• Ability to facilitate difficult discussions and be adept at handling objections

• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Requirements

• Experience with Salesforce and/or a competing platform

• Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant).

• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

• Experience working with Enterprise-level customers.

Note: This role is office-flexible, and the expectation is to be in office 3 days per week (Bellevue/Seattle only)

Our Investment In You

• World-class enablement and on-demand training - check out trailhead.com for a sneak peek!

• Exposure to executive thought leaders with a passion for living our values

• Clear path to promotion with accelerated leadership development programs

• Weekly 1:1 coaching with your leadership

• Fast Ramp mentorship program

• Week-long product bootcamp

• Sandler Sales Training

The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They communicate with technical and business team members from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard processes by engaging with the cloud-specific practices teams. They will supply both internally in their Community and externally in the marketplace.

Your Impact

Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform guide to the company’s largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails -

• Serve as a trusted advisor to the client

• Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise

• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value

• Work collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization

• Identify and proactively run risk areas and commit to seeing an issue through to complete resolution

• Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners

• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Minimum Requirements

• 5+ years of confirmed experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and shown success

• Extensive experience with configuration and customization on the Salesforce platform

• Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

• Key Einstein Tooling Including: Agent Studio (Copilot) Prompt Builder, OOTB AI GenAI & Predictive Features (Case Classification, Predictive tooling, etc), DataCloud (External Data Input), structured and unstructured data, and embedding into systems, Experience Cloud (MIAW, Omni-Channel setup experience).

• AI and Integration Focus: Must have hands-on experience with Einstein in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.

• Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members

• Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience

• Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams

• A great listener with the ability to communicate with people in diverse roles

• Resourceful and entrepreneurial thinker who can work through and solve problems

• Possible travel of about 25%, but exact travel requirements will vary based on customer

• Degree or equivalent proven experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.

Preferred Requirements

• Validated results in delivering high value business outcomes using an agile approach

• Shown results leading customer and/or partner success stories

• Data Cloud Implementation.

• Experience Design.

• API frameworks / Mulesoft.

• Change Management & working with Evaluation Models.

• Relevant Salesforce certifications and consulting experience are strongly recommended

• Industry Experience : None needed but multi-industry exposure looked highly upon